Full List of Workshops for Employees

· Member/officer relationships
· Supporting elected members in their roles
· Community skills toolkit
· Effective meetings
· Meetings and minute taking
· Speed reading and other effective reading strategies
· Personal effectiveness and communication skills
· Advanced communication skills
· Effective writing
· Secretarial development
· Training for trainers and occasional trainers
· Time planning
· Team building
· Presentation skills
· Recruitment and selection
· Appraisal
· Assessment centres
· Conflict resolution and mediation
· Personal planning and time management
· Assertiveness
· Customer care
· Violence and aggression
· Telephone techniques
· Facilitation skills
· Facilitating effective group working
· Involving users in Best Value
· Supporting community groups in funding applications
· Financial awareness
· Tenant Participation Compacts
· Licensing training, including mock adjudication panels
· Employment law
· Employment Tribunals
· Grievance and discipline
· Equalities and discrimination
· Human Rights Act
· Freedom of Information Act
· Data Protection Act
· Quality Management – Business Excellence Model, EFQM and Best Value – assistance and support for submissions
· Police and Criminal Evidence Act and Codes of Practice
· Investigative skills
· Project management of community project
· Handling the media